Blu on Farrington

Backing up a lot of the recent reviews regarding residents being disrespected and greedy office staff trying to hit you with fees that aren't even clearly stated in the contract. Beware of the dishonest office staff who are incredibly rude to anyone that isn't signing/resigning a lease here. I also saw many people's reviews that are negative get hidden somehow, they probably just ask their friends to submit reviews who don't even live there. They are currently attempting to charge me double my prior rent on bologna fees. I understand having to follow policy, but this place really seems like they enjoy screwing you over.

I had an absolutely terrible experience with this apartment complex and their unhelpful staff. After living there for four years, I recently moved out and received a move-out statement with a partial cleaning charge of $75. When I called the office to ask for an itemized deduction and more information about where the charge came from, the agent Summer was incredibly unhelpful and dismissive. Not only was she unable to provide me with the information I needed, but she was also incredibly rude and condescending throughout our conversation. I was left feeling completely offended and disrespected by her behavior. Despite my attempts to negotiate or at least understand the charges, Summer was uncooperative and unwilling to work with me. Instead of explaining the charge, Summer told me there is NO WAY to change the statement and account already closed so there is no way to negotiate it. The apartment has to be 100% new and clean, which is different from our lease that normal wear and tear are okay. I would not recommend this apartment complex to anyone, and I strongly advise against dealing with their unprofessional and disrespectful staff. (The pictures they sent are low-resolution, making it difficult to determine where the alleged unclean areas are. The only visible traces were minor carpet markings and a few spots in the oven. My cleaning team and I put in significant effort to leave the apartment in good condition, and it's unclear why this charge was necessary. Additionally, the carpet usage is included in our rent, and furniture markings are to be expected with normal use.They need to have more transparency and fairness in the move-out process.) Please be carefully with the good reviews here! You can clearly tell they hired people to give good reviews immediately following my reviews. When I complaining the agent Summer, there are multiple comments to compliment her. Those are fake accounts.

I have lived at Blu on Farrington for almost 2 years now and I can’t imagine living anywhere else in Chapel Hill! Maintenance is quick to respond and always attentive. The office staff is friendly, helpful, and open to ideas for new events or upgrades. It is located right next to a major highway making it easy to travel anywhere in the triangle. I would recommend Blu to anyone looking for a new place to live!

Blu on Farrington is a beautiful apartment complex. From the apartments, to the pool, to the lobby, and to the facility as a whole, this place is the spot too live. The staff is extremely helpful when it comes to any questions or concerns. I went to visit for a weekend and Agent Summer greeted me with kindness and showed me the beautiful complex. I also enjoy the care they have for their residents with their grab and go lunches (which are so yummy). I can go on and on about this place! Highly recommend.